Here’s the results
What we could do to improve the service:
‘Comparative pricing to UK and international suppliers taking shipping into account.
Loyalty points are preferable to discount codes. Both is even better.’
Good suggestion! We check prices continually and also offer a price promise (see the section on the site) US prices can often be very misleading as VAT is not included. Also import duty and charges get whacked on top, so many customers get quite a shock when their package arrives from a US magic shop and the hidden charged hit them.
We have now introduced a loyalty bonus voucher scheme, so you get a £1.00 voucher with EVERY ORDER!
‘Faster Delivery times’
We are on it! Our new warehouse is now open, which means delivery times have been slashed! Most orders are dispatched same day for next day delivery and orders from our warehouse now only take a few days to dispatch. Delivery times are now faster than ever and customers seem delighted by the change!
‘A bigger range of Magic Books’
We agree 110%. We currently stock over 1000 different magic books, but plan to expand that over the coming months
‘More updates on the progress of my order’
It’s done! We now give exact dispatch times for each product on its page, as well as updates via email for each step of the shipping process
Thank you to everyone who gave us feedback. We will be continuing to record feedback so we can make MagicShop.co.uk the best it can be!