This Months Customer Feedback Results

We randomly picked 2000 customers that had ordered from us in the last few weeks to give us feedback on how we did

Here’s the results

“I am very surprised because I didn’t expect your employees to be so nice. I am not used to an online store caring about me unless the owner personally answers the phone/email. Whatever you are doing to train your employees… keep it up! Thanks!!” -Daniel Barros

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“I have always found the service to be excellent, do not change it!” – Kevin Reid

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“keep the good work up” – George Hargreaves

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“I think that the service is fantastic, I have never had any problems. What ever I order always arrives within a couple of days” – John Ewing

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” Always pleasant, polite and efficient. Good values for money. Will use this service again on numerous occasions. Many thanks” – Ian Firth

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“I find your service to be excellent on all levels” – Wayne Rushton

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“Your service is fine, better than many other suppliers.” – Philip Bennett

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“The service is excellent and very fast” – Geert Blancke

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“Keep up the excellent after sale service” – Alan Steedman

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“No changes required. Every time I have used you, it has been a great service.”- Andy Tuck

Thank you to everyone who gave us feedback. We will be continuing to record feedback so we can make MagicShop.co.uk the best it can be!

What we could do to improve the service:

‘Comparative pricing to UK and international suppliers taking shipping into account.

Loyalty points are preferable to discount codes. Both is even better.’

Good suggestion! We check prices continually and also offer a price promise (see the section on the site) US prices can often be very misleading as VAT is not included. Also import duty and charges get whacked on top, so many customers get quite a shock when their package arrives from a US magic shop and the hidden charged hit them.

We have now introduced a loyalty bonus voucher scheme, so you get a £1.00 voucher with EVERY ORDER!

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‘Faster Delivery times’

We are on it! Our new warehouse is now open, which means delivery times have been slashed! Most orders are dispatched same day for next day delivery and orders from our warehouse now only take a few days to dispatch. Delivery times are now faster than ever and customers seem delighted by the change!

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‘A bigger range of Magic Books’

We agree 110%. We currently stock over 1000 different magic books, but plan to expand that over the coming months

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‘More updates on the progress of my order’

It’s done! We now give exact dispatch times for each product on its page, as well as updates via email for each step of the shipping process

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Thank you to everyone who gave us feedback. We will be continuing to record feedback so we can make MagicShop.co.uk the best it can be!