Have you ever sent a thank you letter to a shop? I haven't.

'Seriously… you can't expect me to get all this feedback and stay quiet about it can you? The only time I tend to write to a shop when I have an issue I want to complain about. That's what makes all these emails and letters my team receives so special to us all. I know it's 'bad form' to pat ourselves on the back, but it's too nice to just keep buried in our email archive' – Dominic Reyes

 

Emails sent to the UK Magic Shop:

This emails a bit late but I just wanted to email you to thank you for a copy of your fantastic magic eBook it has helped me to focus my practise and develop my performance. Many thanks and much respect to the both of you for not just writing this but also making it available for free  Kind regards – Nathan Lumb

 

Awesome – Impeccable customer service.The knowledge the magic shop has about magic is outstanding. Not only they help you out with whatever you need, they take an interest in you as a performer and suggest things relevant and necessary for your act. Merchant of magic is the only way to go if you are performing in the uk. – Elijah Garcia

 

As a team and a retail operation you are superb. Help is freely given, always. For me, there is no improvement I could suggest. – Barry Lambe

 

I am a relative novice. What I am not a novice in is customer service and I am very impressed at your speed of reply and your offer to provide a deck of cards.  A simply fantastic response and one which is so unusual and unexpected in modern on-line retail. – Stuart Snape

 

What more could you ask order on Friday delivery on Saturday great service as usual love the trick any signed card to any spectators wallet lots of potential thanks again and thanks for the sweetie – Ian Scott

 

Once again thanks for getting back to me so quickly. (Customer service is just one of the reasons I keep coming back to Merchant of Magic) – Ryan Robertson

 

I recently ordered a bundle of new tricks suggested by yourselves and I haven't been let down! 10/10 for quality
And as always 10/10 for the staff at Merchant of Magic! – Ryan Watts

 

I don’t normally feed back on customer service, but it has to be said, I think your service model and practice is excellent refreshing, and highly memorable. From the added offer at time of order, the wording on emails, offers of support, personalised season greeting, quick dispatch, to the added sweet that appears in the parcel. Brilliant. I shall definitely be shopping with you again. – Marc Danbury

 

Just wanted to say a massive thank you to the magic shop for getting my order to me so promptly over the holiday period – Adam Ives

 

Outstanding newsletters guys! Love all the tips – Nick Stumphauzer

 

Hi Dominic Reyes, So much thanks for your support. The ebook …it is amazing. Trust you to be there to boost me up. I had already mentioned about you to many of my brother magicians. – shanmughadoss k

 

I picked Infallible up from Merchant of magic who are my other main supplier and who again I trust and I have not yet been dissapointed with any release purchased from them all have been workers and they back this up with great support and advice. If they are on board with this effect also then it is definitely a worker. – Mike Magic

 

I will always shop with you..instant response or a response at least which is more than I can say for other companies yours excluded of course.. Top stuff as always – Wayne Britchford

 

Great service as always! – Nick Rushton

 

Thank you so much for the quick reply, thats the best customer service I've ever had normally it takes weeks at other magic shops to get anything back! – Nathan Thompson